Last updated: July 3, 2026
Senzii offers a 30-day free trial for all new accounts. No credit card is required to start the trial. During the trial period, you have access to all features of the Service at no cost.
If you cancel during the free trial, you will never be billed. Your account and data will be retained for 30 days after cancellation, then permanently deleted.
After the 30-day free trial, your subscription begins and you are billed monthly. Billing is handled by Stripe. The charge appears on your card statement as "SENZII" or "STRIPE*SENZII".
Billing periods start on the date of your first payment and end on the same day number of the following month. For example, if your first payment is on July 15, your billing period runs July 15 – August 15, and the next charge occurs on August 15.
You can cancel your subscription at any time from the dashboard or by contacting us at support@senzii.com.
If you are charged in error — duplicate charge, incorrect amount, or a charge after you cancelled — contact us at support@senzii.com within 60 days of the charge. We will issue a full refund for the erroneous charge.
If you believe a charge was unauthorized, contact us immediately. We will investigate and issue a full refund if the charge was made without your authorization. You may also dispute the charge directly with your card issuer or bank.
If the Service is unavailable for more than 24 consecutive hours due to a failure on our end (not including scheduled maintenance or third-party outages), contact us and we will issue a prorated credit for the affected period.
We do not issue partial refunds for cancelling partway through a billing period. Your subscription remains active until the end of the period you paid for. This is standard for SaaS subscription billing.
Approved refunds are processed back to the original payment method (the card used for the subscription). Refunds typically appear on your card statement within 5–10 business days, depending on your card issuer. We are not responsible for delays caused by your bank or card network.
If you add staff members (seats) mid-period, you are charged a prorated amount for the remaining days in that billing period. If you remove staff members, the change takes effect at the start of the next billing period — no refund is issued for the current period since those seats were available to you.
Senzii currently offers a single plan at $5 per staff member per month with all features included. If we introduce new pricing tiers in the future, this policy will be updated and existing subscribers will be notified in advance.
To request a refund, email us at support@senzii.com with:
We will respond within 5 business days. Refund decisions are at our discretion, but we aim to be fair and reasonable.
If you believe a charge is incorrect, please contact us first before initiating a chargeback with your card issuer. We can usually resolve billing issues faster than the chargeback process. Initiating a fraudulent or unwarranted chargeback may result in account suspension.
We may update this Refund Policy at any time. We will notify active users by email of material changes. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
For refund requests or billing questions, contact us at support@senzii.com.