Route technicians by skill, location, and availability. Prevent missed appointments, handle emergency calls, and maximize billable hours — all from one dashboard.
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The average technician spends 38% of their day driving between jobs. Poor routing and manual dispatch mean backtracking, wrong-order stops, and dead time between appointments.
22% of field service appointments are missed or rescheduled due to double-booking, technician no-shows, or forgotten customer windows. Each missed job costs $120–$400 in lost revenue.
When emergency calls come in, dispatchers waste an average of 47 minutes finding the right technician. That delay means unhappy customers and technicians pulled off scheduled work.
Dispatchers often send technicians without required EPA certifications, electrical licenses, or safety training — risking fines, callbacks, and liability exposure.
When a job comes in, Senzii shows the nearest qualified technician sorted by travel time. Set service areas by ZIP code or custom polygons to keep technicians in their zones.
Tag each technician with skills and certifications with expiration dates. Senzii only assigns jobs where requirements match — and warns you 30 days before a cert expires.
Urgent jobs get a priority flag. Senzii instantly finds the nearest available technician and suggests which lower-priority appointments to reschedule — with auto-notify to customers.
Cluster nearby jobs and reorder daily stops to minimize total travel distance. Technicians gain 1–2 extra billable hours per day — and arrive on time, every time.
Respect 2-hour, 4-hour, or all-day appointment windows. Senzii builds schedules around customer preferences and sends automated ETA updates via SMS or email.
Schedule quarterly HVAC tune-ups, annual sprinkler inspections, or monthly filter changes. Senzii auto-generates future appointments and reminds customers 48 hours ahead.
| Feature | Senzii | Spreadsheets / Whiteboards | ServiceTitan / Housecall Pro |
|---|---|---|---|
| GPS-aware dispatch | ✓ | ✗ | ✓ |
| Skill/certification matching | ✓ | ✗ | ✓ |
| Route optimization | ✓ | ✗ | ✓ |
| Emergency prioritization | ✓ | ✗ | ✗ |
| Customer time windows | ✓ | ✗ | ✓ |
| Recurring maintenance | ✓ | ✗ | ✓ |
| Price per user/month | $5 | Free | $65–$179 |
| No annual contract | ✓ | ✓ | ✗ |
Dispatch EPA-certified techs for installs, repairs, and seasonal tune-ups. Handle emergency no-heat/no-cool calls with instant prioritization.
Route licensed plumbers to emergency leaks, fixture installs, and drain cleanings. Match master vs. journeyman plumbers to job complexity.
Ensure every electrician holds the required state license and OSHA training. Track panel certification expiration dates automatically.
Schedule crews across residential and commercial properties. Account for equipment transport and seasonal workforce changes.
Match brand-certified technicians to warranty jobs. Track parts inventory and reschedule when backordered parts arrive.
Schedule recurring treatments, emergency infestations, and seasonal prevention visits. Route by territory and technician expertise.
Field service scheduling software is a digital platform that helps trade businesses dispatch technicians to jobs efficiently. Unlike generic calendars, it factors in location, skills, certifications, parts availability, customer time windows, and travel time — automatically building schedules that minimize drive time and maximize billable hours.
Senzii uses proximity-based dispatch: when a new job comes in, it shows technicians within a configurable radius, sorted by travel time. You can set zones by ZIP code or draw custom service areas. For multi-day projects, the system clusters nearby jobs and flags when a technician is routed outside their assigned territory.
Yes. Senzii includes emergency dispatch mode: urgent jobs get flagged with a priority tag, and the system instantly finds the nearest available technician with the right skill and certification. If no one is free, it suggests rescheduling lower-priority appointments and notifies affected customers automatically.
Each technician profile includes skills (e.g., HVAC repair, refrigerant handling, electrical panel work) and certifications with expiration dates. Senzii only assigns jobs where the required skills and active certifications match. If a certification is expiring within 30 days, the system flags it and suggests a reassignment.
Yes. Senzii clusters jobs by geographic proximity and optimizes daily routes to minimize total travel distance. For a technician with 6 appointments, the system reorders stops to cut drive time by an average of 25–35% compared to manual scheduling — which translates to 1–2 extra billable hours per day.
Senzii costs $5 per seat per month with no setup fees, no contracts, and unlimited schedules. Most field service businesses see ROI within the first month from reduced drive time and fewer missed appointments. Compare to competitors charging $35–$89 per user for similar features.
Join 800+ field service businesses using Senzii to route smarter, dispatch faster, and keep customers happy.
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